Refund policy

Returns & Refunds Policy

Due to the nature of our products—including supplements, consumables and food items—we are unable to accept returns or offer refunds for change of mind, personal preference, or if you simply decide the product is not right for you. This policy ensures product safety and quality for all customers.

In line with Australian Consumer Law, you are entitled to a replacement or refund if a product is:

• Faulty

• Damaged on arrival

• Not as described

• Unsafe

If you believe your item falls under one of these categories, please contact us within 7 days of receiving your order, with clear details and photos so we can assess the issue.

We do not offer refunds or replacements for:

• Change of mind

• If you don’t like the taste, texture, or how your body responds

• Incorrect storage after delivery

• Products purchased on sale or promotional bundles

• Delayed shipping once your parcel has been lodged with Australia Post

All products leave our store in sealed, brand-new condition. For health and safety reasons, we cannot accept unopened items back into our facility.

If a refund is approved under consumer guarantees, it will be processed to the original payment method.

If you have any questions about your order, we’re here to help — just reach out.