Terms of service

TERMS OF SERVICE — LUNA WELLNESS COLLECTIVE

OVERVIEW

Welcome to Luna Wellness Collective! The terms “we”, “us” and “our” refer to Luna Wellness Collective. Luna Wellness Collective operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”). The store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) together with any policies referenced herein describe your rights and responsibilities when accessing or using the Services. By visiting or using our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you confirm you are at least the age of majority in your state or territory and that any information you provide (including billing, payment, shipping and account details) is accurate and complete.

You are responsible for maintaining the security of your account and all activity that occurs under it. You may not transfer or assign your account to any other person.

SECTION 2 — OUR PRODUCTS

We make every effort to accurately display and describe our products, however colours, textures and appearances may vary on different devices. We do not guarantee that any product or service will meet your expectations.

Product descriptions, availability and pricing may change without notice. We reserve the right to discontinue any product or limit the quantities available to any customer.

SECTION 3 — ORDERS

By placing an order, you are making an offer to purchase. Luna Wellness Collective may accept or decline any order at its discretion. Orders are only accepted once payment has been successfully processed.

All purchases are subject to our Refund Policy, which forms part of these Terms.

Products sold are for personal use only and not for resale or export.

SECTION 4 — PRICES AND BILLING

All prices displayed in our store include GST unless stated otherwise. Prices, promotions and discounts may change at any time without notice.

Unless otherwise stated, prices do not include shipping, handling, duties or international customs charges.

You agree to provide accurate and up-to-date payment information for all purchases and authorise us to charge your payment method for all applicable amounts.

SECTION 5 — SHIPPING AND DELIVERY

Handling time is up to 3 business days before dispatch.

Shipping is provided through Australia Post, domestically and internationally (US, UK, NZ). Delivery timeframes are estimates only and cannot be guaranteed.

Once items are transferred to the carrier, title and risk pass to you. We are not liable for delays caused by Australia Post, customs processing, border agencies or events outside our control.

We reserve the right to cancel any order where the shipping cost is excessively high or unreasonable.

SECTION 6 — INTELLECTUAL PROPERTY

All content, branding, graphics, images, text, designs and media on the Services are owned by Luna Wellness Collective or its licensors and protected by applicable intellectual property laws.

You may not reproduce, modify, publish, distribute or create derivative works without our written permission.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. These tools are provided “as is” and “as available” without warranties. Use of such tools is entirely at your discretion.

SECTION 8 — THIRD-PARTY LINKS

The Services may link to external websites. We are not responsible for third-party content, policies, products or services. You access these sites at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Luna Wellness Collective is powered by Shopify. Shopify is not responsible for any aspect of your purchases or interactions with Luna Wellness Collective. You expressly release Shopify from all claims relating to your transactions.

SECTION 10 — PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy, which explains how we collect and handle your personal information. Because our store is hosted on Shopify, your information may also be processed according to Shopify’s privacy practices.

SECTION 11 — FEEDBACK

If you provide feedback, suggestions, ideas or reviews, you grant us a perpetual, worldwide, royalty-free licence to use, modify and publish that content for any purpose.

You warrant that your feedback does not violate any third-party rights and does not contain unlawful or harmful content.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We may correct errors, inaccuracies or omissions on the Services at any time, including after an order is placed. This includes product descriptions, pricing, promotions and availability.

SECTION 13 — PROHIBITED USES

You may not use the Services for unlawful purposes or in any way that violates these Terms. Prohibited conduct includes, but is not limited to:

  • Uploading malware

  • Attempting to interfere with security features

  • Harassing or abusing others

  • Using the Services for fraudulent purposes

  • Copying or scraping content

  • Circumventing access controls

We may suspend or terminate access for violating these Terms.

SECTION 14 — TERMINATION

We may terminate access to the Services at any time without notice. You remain responsible for all charges incurred up to the date of termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

Except where required by Australian law, the Services and all products are provided “as is” and “as available.” We do not guarantee uninterrupted, secure or error-free use of the Services.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Luna Wellness Collective is not liable for any indirect, incidental, punitive or consequential damages arising from your use of the Services or products purchased.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Luna Wellness Collective, Shopify and their affiliates from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 — SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remainder will continue in full force.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding your use of the Services.

SECTION 20 — ASSIGNMENT

You may not assign your rights or obligations under these Terms without our written consent. We may assign ours without notice.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of the state or territory in Australia where Luna Wellness Collective is headquartered. You submit to the jurisdiction of those courts.

SECTION 22 — HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance.

SECTION 24 — CONTACT INFORMATION

Questions about the Terms of Service may be sent to:

Luna Wellness Collective
hello@lunawellnesscollective.com.au